ChecklistDeveloper & BuilderDevelopers & BuildersPDF Document — 154 KB
Customer Care Setup Checklist
Deliver outstanding after-sales service — home demonstration, defects management, and warranty processes.
About This Resource
A comprehensive checklist for establishing a customer care department covering pre-completion home demonstrations, welcome pack contents, handover procedures, defects reporting systems, response timeframes, contractor coordination, emergency out-of-hours procedures, and NHBC 2-year builder responsibility and 10-year structural warranty management.
What's Included
- Home demonstration process
- Defects management system
- Emergency response procedures
- NHBC warranty period management
- Contractor coordination
Who Is This For?
Customer care managers and developers setting up or improving their after-sales service for new build homebuyers.