GuideDeveloper & BuilderDevelopers & BuildersPDF Document — 122 KB
Snagging Management Guide
Systematic approach to identifying, tracking, and resolving new build defects and snags.
About This Resource
A comprehensive guide covering what counts as a snag vs defect vs damage, NHBC categorisation, pre-completion QC inspection methodology, room-by-room snagging process, snagging report management, categorisation and prioritisation, response timeframes, contractor scheduling, resolution standards, photographic evidence requirements, sign-off processes, and dispute resolution pathways.
What's Included
- Snag categorisation guide
- Room-by-room inspection method
- Report management process
- Resolution quality standards
- Dispute resolution pathways
Who Is This For?
Site managers and customer care teams responsible for managing snagging inspections and defect remediation on new build developments.